Costless warehouse

Costless warehouse DEFAULT

Costless Warehouse

Costless Warehouse is a furniture shop in Washington. Costless Warehouse is situated nearby to Cedar Valley, close to Courtyard Seattle North Lynnwood Everett.

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Lynnwood is a city of 39,000 people in the Puget Sound region of Washington State. Photo: SounderBruce, CC BY-SA 4.0.

Mountlake Terrace

Mountlake Terrace is a suburban city in Snohomish County, Washington, United States. Photo: ECTran71, Public domain.

Costless Warehouse


47.8177° or 47° 49' 3.7" north


-122.2947° or 122° 17' 40.8" west

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PON – Program on Negotiation at Harvard Law School -

Business and Commercial Role-Play:
Awaiting product image

Joe Voyticky

Four- or five-person negotiation to settle an employee’s claim of discriminatory firing and employer’s claim of illegal conduct; negotiators represent each party, with optional fifth role who knows confidential details of each party’s case

Log In or Register to download the free Teacher's Package Sample.


Alex Appros was a well-qualified and efficient employee of Costless, a consumer outlet chain, who quickly advanced within the company hierarchy. After three years at Costless, Appros was fired under allegations of embezzlement. Appros claims that this firing was based solely on his supervisor’s racial prejudice, and he is now suing the company for discrimination. Both sides wish to avoid trial and the possible accompanying publicity, so they have each hired a negotiator to settle the dispute. Each side possesses undisclosed information which may bear on the outcome of the settlement, and it is up to the clients to determine how much of this information to divulge to their respective negotiators.



The case is designed for four to five people: one person who will play Appros, one who will play the Vice President of Costless, and one negotiator on each side. There is also an optional role for Costless’ accountant, who is familiar with the undisclosed information of each side. Preparation should take about 60 minutes for each participant, client interviews should last 30-40 minutes and the actual negotiation should take between 60-90 minutes.



  • How does internal conflict over these issues manifest itself in verbal and nonverbal behavior? What differential effects do different negotiation techniques have on the level of conflict — can partisan perceptions be strengthened by some approaches, greater understanding promoted by others? Which is desirable on an individual or societal level?
  • This case provides an excellent opportunity to plan, practice, and test skills in “separating the people from the problem,” and dealing with each on their own merits.



Role Specific:

Confidential Instructions for:

  • Negotiator for Alex Appros
  • Negotiator for Chris Clarion and Vice President of Costless
  • (Optional) William Walters, Accountant for Costless
  • Questionnaire for Alex Appros
  • Questionnaire for Chris Clarion


Teacher’s Package (25 pages total):


Negotiator-Client relationship; Disclosure; Illegal conduct; BATNA; Interests; Options, generating; Preparation

Costless Warehouse Attributes

Time required:1-2 hours
Number of participants:4
Teams involved:Yes
Agent present:Non-lawyer
Neutral third party present:None
Teaching notes available:Yes
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(253) 584-1342

8222 S Tacoma Way

Lakewood, WA 98499

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Costless Warehouse Furniture - Furniture Stores in Seattle Tacoma Tukwila Lynwood Everett Marysville

Costless Warehouse Furniture

Furniture Stores, Mattress Stores



Business operations may be affected due to COVID-19. Please contact the business directly to verify hours.

Most Recent Comments

  • July 2021

    We got nice furniture at a fair price. Alex was most helpful in finding what we wanted for our kitchen, and Demitri did a great job helping us crry it into our house. Thank you both.

  • November 2019

    We were looking for some lower cabinets to craft an Island. We found high quality at a great price. 4 pieces for the price of 1!!! Thanks Ali!!

  • July 2019

    I Recommend Costless Furniture Store to anyone.I bought my dining set and Living room set from them for a very low cost with outstanding quality.They have all sorts of choices in catalogs.Prices are fair depending on quality you choose.

More Comments(27)

Other Information

Price Range: Below Average

Parking: Lot, Private

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