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MyChart Patient Portal

Our goal is to keep you healthy and informed. One way we do that is by providing all patients with an easy and secure way to manage their health information.

MyChart is a free service that gives you personalized and secure access to your health data. You can use it to view portions of your health records, manage and receive information about your health and communicate with your health care team.

MyChart is a secure online health record that is offered through OCHIN, our electronic health records provider. Follow the links below to securely enroll in MyChart.

Happy Together
If you’ve been seen at more than one healthcare organization that also utilize MyChart, you likely have multiple health records. MyChart lets you pull all of your medical records together and view them in one place. This is called Happy Together.

If you have questions, we are here to help. Call Community Health Center of Cape Cod at 508-477-7090.

Click here to login into MyChart, or to enroll


Frequently Asked Questions

How do I sign up?
You will be given a MyChart activation code during your clinic visit. This code is unique to you and will enable you to create your own user ID and password. If you do not have an activation code simply visit the login/enroll link above and select SIGN UP NOW on the right hand side if the page. For existing users, you can also recover your username and/or password on that page.

What if I can’t remember my username or password?
If you have already registered for MyChart and forgot your username or password, visit the MyChart login page. You will be walked through the steps to retrieve your username or reset your password.

Is my information safe online?
Absolutely. MyChart is safe, secure and private. You must login with a username and password to see your medical records. MyChart uses an encrypted connection that will not allow others to see your information. Remember, always keep your user ID and password private and do not share with anyone else.

If I send a message to my provider or nurse, when can I expect a reply?
You will generally receive an answer within three (3) business days. Please note that MyChart should not be used for urgent situations.

Can I use MyChart on my phone?
Yes. The MyChart mobile app for Android and Apple phones and devices provides fast, secure access to the most frequently used features of MyChart. Before you can use the mobile apps, you must sign up for a MyChart account online.

How do I install the mobile MyChart app?
Follow these easy steps:

  1. Go to the app store on your phone and search “MyChart
  2. Download and install the “MyChart” app
  3. Accept the “User License Agreement”
  4. Search for and select “OCHIN” as the “Healthcare Provider”
  5. Click on the “OCHIN” logo
  6. Enter your username and password

New Self-enrollment Feature
Even if you do not have an activation code, you can still enroll for MyChart.  Just visit this site and click on the box that says Sign Up Now.

If you still have more questions, we encourage you to read more Frequently Asked Questions on the OCHIN MyChart website or you can call  Community Health Center of Cape Cod for assistance at 508-477-7090.

Epic has made changes to their MyChart version requirements:

Patients will be prevented from accessing MyChart with unsupported browsers, this is because Epic is no longer testing unsupported browsers and there may be potential visual or functional issues for the patient. Patients who use Microsoft Internet Explorer (IE) as their browser will need to use IE version 11. Other options for accessing MyChart, Google Chrome or Mozilla Firefox browsers or MyChart mobile app for IOS or Android.

MyChart Mobile
Patients who wish to use MyChart Mobile must use MyChart Version 6.0. In order to update MyChart Mobile to version 6.0, patients must be on:

  • Android version 5.0 or higher
  • Apple IOS version 9 or higher

See what your doctor sees in “My Medical Record”

  • Access to medications, test results, allergies, immunizations & more
  • Get tips for staying healthy
  • View your after-visit care plan

Safely email your health care team

  • Send your providers a secure email message
  • Get answers about routine, non-emergency health care issues
  • Request prescription refills

Manage your appointments

  • Request or cancel appointments & review future appointments
  • See details of past or upcoming appointments
  • Download health information

MyChart will be unavailable on Saturday, October 9th from 12:00 a.m. until 2:30 a.m. due to system maintenance.

We’re committed to caring for you and offering you the chance to get the COVID-19 vaccine as quickly and safely as possible. Vaccination is an important step in controlling this pandemic.

COVID-19 Info
COVID-19: What You Need to Know About the Vaccine

We’re committed to caring for you and offering you the chance to get the COVID-19 vaccine as quickly and safely as possible. Vaccination is an important step in controlling this pandemic.

MyClevelandClinic™ offers quality healthcare at your fingertips. Access the Cleveland Clinic services you know and trust from a single source. With MyClevelandClinic, you can also connect to your MyChart® account to access all your health information in one place.

  • Contact your doctor's office Submit questions to your healthcare provider or get assistance with other issues from the comfort of your home.

  • Access your test resultsView lab and test results as well as your doctor’s comments as soon as they’re available.

  • Manage your appointmentsSchedule your next appointment, or view details of your past and upcoming appointments.

  • Pay your billPay your medical bills, anytime, 24/7 from your computer or mobile phone.

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How to Make an Appointment

A guide for Contra Costa Regional Medical Center & Health Centers patients

Call 800-495-8885

7 a.m. to 6 p.m., Monday - Friday
This is the central number for making appointments at our county health centers. For same-day or next-day appointments, it's best to call as early as possible. If it can wait, we recommend calling in the afternoon when hold times are much shorter. Please note that most appointments cannot be scheduled further than 4 weeks out. Members of the Community Provider Network can call the community clinic where they receive care to schedule an appointment.

Schedule an Appointment Online
Contra Costa Regional Medical Center & Health Centers' patients with MyChart accounts can make appointments online to see their primary care doctors. If you don't have a MyChart account, click here to sign up for one online -- or call us toll free at 1-844-622-5465 or email [email protected] to get an activation code.

Arrange One With Your Doctor or Nurse

If your provider wants to see you for a follow up within four weeks of your visit, he or she may schedule a return appointment there at the clinic.

Specialty Appointments

Most specialty appointments require a referral. Referrals to see specialists are often made by your primary care provider.

Lab Services

Your provider may ask you to go to one of our labs to have a blood test or provide some other type of bodily sample, such as a urine sample. We provide lab services at nearly all of our outpatient health centers.

Cancelling an Appointment

Call the appointment unit at 800-495-8885 and leave a message saying you want to cancel your visit. You may also speak with an agent if you wish to reschedule your appointment. Please call at least 2 hours ahead of time. Appointments can also be canceled online through MyChart.

Getting Care After Hours

If you get sick or hurt after regular office hours, you can still get medical care. In an emergency you may call 911 or go to the nearest Emergency Room (ER), including the ER at Contra Costa Regional Medical Center in Martinez. If you aren't sure if you need to go to the ER, call the County's free 24-hour advice nurse to help you decide (1-877-661-6230). The advice nurse can tell you what to do before you go and what to tell the emergency staff once you get there.

The New MyChart Experience (For Mobile Devices)


MyChart is a secure online portal where you can view and manage your medical information whenever it's most convenient for you. Features include:

  • Schedule appointments online with your doctor and urgent care
  • Message your care team
  • View lab results
  • Pay your bill online with e-check or credit card
  • Get on a wait list for earlier appointment times
  • Check-in early by completing forms and paying your co-pay online
  • Share your medical record with different doctors and health systems
  • And more...

Set Up Your MyChart Account

If you are a new user, you will need to activate your MyChart account using one of the following methods: 

  • New to John Muir Health or no activation code -Visit MyChart or the MyChart mobile app, click "Ready to create a new account", then click "Start here to create your MyChart Account". Enter your personal details, confirm your identity, and create a login and password. For patients new to John Muir Health, you will also be able to create an account.
  • Received a text or email from us - If you recently scheduled an appointment or visited your provider, you may receive an email or text from John Muir Health with a link for instant activation. Click the link and follow the instructions to set up your username and password. 
  • Request or have an activation code - You may request an activation code from your doctor’s office. For your convenience, this code is also included on your After Visit Summary (AVS). Visit MyChart or the MyChart mobile app, click "Ready to create a new account" and follow the instructions.

If you previously had a MyJohnMuirHealth account, you can log in to MyChart or the MyChart mobile app with your same username and password. 

MyChart Accounts for Teens

Patients ages 12-17 now have the same access to MyChart accounts as adults. Teens can message their doctors, schedule appointments, check test results and more. To set up a MyChart account, teens can call their doctor’s office and ask for an activation code. Activation codes are also printed on the After Visit Summaries provided at the end of a doctor’s appointment. These activation codes are for the teen’s exclusive use. Parents or guardians should not use this code without their teen’s consent.

We take patient privacy laws very seriously. The State of California limits the types of health information we can share with parents about their teen. For that reason, we provide a limited view in MyChart to parents of teens ages 12-17. 

With proxy access, parents/guardians can access the following tools for their teen ages 12-17:

  • Online messaging to securely message the care team
  • Scheduling to help the child set up future appointments
  • View/update insurance information

Parents/guardians are not able to access the following types of information for their teen ages 12-17:

  • View their child’s list of medications
  • See their child’s upcoming appointments
  • View lab/imaging results, clinical notes or visit summaries.

Protect Your Account with Multifactor Authentication

Multifactor Authentication, or MFA, adds an extra layer of security to your MyChart account. When MFA is enabled, we can verify your identity by sending you a security code to use along with your password when you log in. Even if someone has your account password, they won’t be able to login and access your information without the extra security code.

Save Time With eCheck-In

Save time at your next appointment by using eCheck-in to fill out forms, sign documents, pay your co-pay, and more, ahead of time. 

Get Care with MyChart Video Visits

Just like an in-person visit, a video visit is a scheduled appointment with a provider – using secure video conferencing technology. Many symptoms and conditions can be cared for via video visits, including most follow up care for ongoing conditions, and care for new symptoms. 

Manage Your Family's Health

To set up access on MyChart to manage the health of others online, for whom you have the legal right to do so, log in to your MyChart account and select Share My Record from the Health menu. You may also download and complete the paper form that is right for your situation. Learn more.

Connect to 3rd Party Applications

We enable you to connect to 3rd party applications (apps) through MyChart to retrieve parts of your health record for your own personal use. Learn more.


If you are having trouble logging in to MyChart, please use the Forgot Username or Forgot Password links on the login page. For other questions, read our MyChart FAQ or call our Patient Support Center at (925) 941-2001, 24 hours a day, 7 days a week. Please note that our Patient Support Center is not able to schedule patient appointments. 


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MyChart: Your new patient portal


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