Superservice Success Story: Hyundai of Yuma
“Using Superservice has increased our parts and service sales 34% and our dollars per RO are up over 18%”
— Abe Razick & Adli Kakish, Co-Owners, Hyundai of Yuma, AZ
Fastest growing Hyundai dealership in America in 2015
Advanced technology, powerful management reports, intuitive functionality and customer-friendly communication tools make Superservice ideal for Hyundai of Yuma.
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Hyundai of Yuma, Arizona, is an impressive success story. After working their way up in the dealership business for over 20 years, co-owners Abe Razick and Adli Kakish overcame numerous challenges to open their own dealership in 2015. From day one, their dealership performed far above expectations. Today, Hyundai of Yuma is the fastest growing Hyundai dealership in America. Superservice repair quoting and electronic multipoint inspection system has played an important part in helping achieve that success.
According to Erwin Raphael, Western Region Director and General Manager for Hyundai Motor America, “Abe, Adli and the employees of Hyundai of Yuma have incredible passion and commitment. I’ve never seen anything like it.” He continues by saying, “Superservice changes the way our customers experience service. It’s by far the best system available. This is the way service should be delivered.”
“We installed Superservice as soon we bought the dealership, to make sure we were prepared for our customers right away,” says Razick. “It gives me the management information I need and makes things simple for our service advisors and parts counter people. I especially like its great customer service tools. Superservice helps us do a better job every day.”
Enhance Customer Service
“For me, it’s all about creating a positive customer experience,” continues Razick. “They need to know that we are looking out for them, and Superservice definitely helps. Instead of just telling customers that they need a repair, we can show them pictures of their worn parts.
When they see it on an iPad in full color, they get it, and they believe it. That significantly reduces deferred service. Superservice also makes it easy to generate clear, accurate, professional quotes. Customers understand and trust us more. Taking care of our customers has made us #1 in our district in CSI scores.”
Simplify & Improve the Process
“I really like the way Superservice has streamlined our process,” continues Razick. “For example, it usually takes us only five minutes to get a customer a quote, when it used to take twenty-five. It works wirelessly on tablets, so our people can use Superservice anywhere. That saves time, and it’s much easier. It’s also a more accurate way to manage repair quoting and MPIs. It’s great for morale in our service and parts departments.”
The Bottom Line
“Superservice, makes life so easy,” says Razick. “My partner, Adli, and I are very passionate about our customers, our employees and our dealership. Superservice helps us do a better job with all of them. We can really count on it and the service we get from the Superservice support team. Superservice is the best.”
REGISTER HERE FOR A FREE DEMO
Discover more Hyundai Superservice Success Stories:
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Be Smart, Check in Advance. CARFAX — Your Vehicle History.
CARFAX — Your Vehicle History Expert
Sometimes what you don't know can't hurt you, but that's not the case when buying a used car. As an independent vehicle history provider, at CARFAX we've made it our mission to tell you everything you need to know by uncovering as many events as possible from the previous life of a used car. Our primary goal is to help you get to know your next car from the inside out before deciding to make an investment that will be part of you and your family's everyday life. We believe your next car shouldn't be hiding anything from you.
CARFAX Vehicle History Reports contain over 28 billion historical records from 20 European countries, the US and Canada, which are updated daily with new information.
Even if you live in a country we don't collect vehicle data from, it's still always worth checking the Vehicle Identification Number without obligation. The used car import and export market is booming and many owners would be surprised to find out exactly what happened to their vehicle during its previous life abroad.
Privacy for Customers — Transparency over Vehicles
Let's be clear: Although we strive to find every detail of a vehicle's life so far, we are focused only on the vehicle's history, and do not collect any information on previous owners. The information we provide relates solely to the vehicle, its odometer reading, any accidents that have been covered up, where the vehicle comes from and much more — it never gets personal. We've uncovered irreparable damage several times in the past, but other times our vehicle history checks draw a blank — and sometimes that's actually a good thing.
Second Hand — Not Second Best
Did you know that considerably more used cars are sold than new cars? We think this second-hand system is nothing short of fantastic. However, it goes without saying that it gives rise to different methods and tactics: Some sellers will disguise a car that's been in an accident under a fresh coat of paint, tamper with the odometer or conceal theft. This is one of the less appealing aspects of buying second hand. Our goal is to establish trusting relationships between buyers and sellers, since this is the best way to help customers make the right decision. Your new car should be reliable and make you feel safe, as well as make you feel like you haven't paid too much.
But more than anything else, we don't want you or your family unknowingly sitting behind the wheel of a vehicle that isn't 100% safe. This is why we strive to take these vehicles off the road, which not only makes the used car market safer but our streets safer too.
CARFAX — 35+ Years of Experience in Vehicle Histories
CARFAX was founded in the US in 1984 and expanded into Europe in 2007. Around 100 team members spread across six European offices process vehicle information from 22 countries.
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We remain neutral and independent despite our partnerships — our sole purpose is help customers make an informed choice and ensure their safety and the safety of their family. This includes never collecting any personal details — we do not accept any PII from data sources amongst the information we provide about a vehicle. We ensure that data protection laws are observed at all times. Furthermore, we always collect our data in compliance with legal and regulatory frameworks — in all the countries in which we are active. We expressly distance ourselves from illegal activities such as data theft, scraping and hacking.
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