Hyundai of yuma

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Superservice Success Story: Hyundai of Yuma

“Using Superservice has increased our parts and service sales 34% and our dollars per RO are up over 18%
— Abe Razick & Adli Kakish, Co-Owners, Hyundai of Yuma, AZ

Fastest growing Hyundai dealership in America in 2015

Advanced technology, powerful management reports, intuitive functionality and customer-friendly communication tools make Superservice ideal for Hyundai of Yuma.


Hyundai of Yuma, Arizona, is an impressive success story. After working their way up in the dealership business for over 20 years, co-owners Abe Razick and Adli Kakish overcame numerous challenges to open their own dealership in 2015. From day one, their dealership performed far above expectations. Today, Hyundai of Yuma is the fastest growing Hyundai dealership in America. Superservice repair quoting and electronic multipoint inspection system has played an important part in helping achieve that success.

According to Erwin Raphael, Western Region Director and General Manager for Hyundai Motor America, “Abe, Adli and the employees of Hyundai of Yuma have incredible passion and commitment. I’ve never seen anything like it.” He continues by saying, “Superservice changes the way our customers experience service. It’s by far the best system available. This is the way service should be delivered.”

“We installed Superservice as soon we bought the dealership, to make sure we were prepared for our customers right away,” says Razick. “It gives me the management information I need and makes things simple for our service advisors and parts counter people. I especially like its great customer service tools. Superservice helps us do a better job every day.”

Enhance Customer Service

“For me, it’s all about creating a positive customer experience,” continues Razick. “They need to know that we are looking out for them, and Superservice definitely helps. Instead of just telling customers that they need a repair, we can show them pictures of their worn parts.

When they see it on an iPad in full color, they get it, and they believe it. That significantly reduces deferred service. Superservice also makes it easy to generate clear, accurate, professional quotes. Customers understand and trust us more. Taking care of our customers has made us #1 in our district in CSI scores.”


Simplify & Improve the Process

“I really like the way Superservice has streamlined our process,” continues Razick. “For example, it usually takes us only five minutes to get a customer a quote, when it used to take twenty-five. It works wirelessly on tablets, so our people can use Superservice anywhere. That saves time, and it’s much easier. It’s also a more accurate way to manage repair quoting and MPIs. It’s great for morale in our service and parts departments.”

The Bottom Line

“Superservice, makes life so easy,” says Razick. “My partner, Adli, and I are very passionate about our customers, our employees and our dealership. Superservice helps us do a better job with all of them. We can really count on it and the service we get from the Superservice support team. Superservice is the best.”


Discover more Hyundai Superservice Success Stories:


Purchase your Next Used Vehicle From Sonora Nissan in Yuma

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All Vehicles Prices do not include additional fees and costs of closing, including government fees and taxes, any finance charges, any dealer documentation fees, any emissions testing fees or other fees or dealer add-ons. All prices, specifications and availability subject to change without notice. Contact dealer for most current information. Pre-Owned Only: Pre-owned vehicle Money-Back Guarantee is valid for 3 days or 150 miles, whichever comes first. Subject to certain terms and conditions. See store for details. Some restrictions apply. Vehicles may have unrepaired safety recalls. You can check recall status by VIN, at

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The enormous inventory of new, used and certified preowned Nissan vehicles at Sonora Nissan in Yuma will blow your mind. You name the vehicle you need and we have it; we’ll find one for you if we don’t. Our professional sales staff is highly trained and experienced to understand your needs and find the Nissan vehicle that suits you the best. Our amazing financing options will also contribute towards making your car-buying experience pleasurable and stress-free. Call 877-737-0333 to make an inquiry. Or better yet, visit Sonora Nissan in Yuma, AZ to check out our Nissan inventory today! 

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CARFAX — Your Vehicle History Expert

Sometimes what you don't know can't hurt you, but that's not the case when buying a used car. As an independent vehicle history provider, at CARFAX we've made it our mission to tell you everything you need to know by uncovering as many events as possible from the previous life of a used car. Our primary goal is to help you get to know your next car from the inside out before deciding to make an investment that will be part of you and your family's everyday life. We believe your next car shouldn't be hiding anything from you.

CARFAX Vehicle History Reports contain over 28 billion historical records from 20 European countries, the US and Canada, which are updated daily with new information.

Even if you live in a country we don't collect vehicle data from, it's still always worth checking the Vehicle Identification Number without obligation. The used car import and export market is booming and many owners would be surprised to find out exactly what happened to their vehicle during its previous life abroad.

Privacy for Customers — Transparency over Vehicles

Let's be clear: Although we strive to find every detail of a vehicle's life so far, we are focused only on the vehicle's history, and do not collect any information on previous owners. The information we provide relates solely to the vehicle, its odometer reading, any accidents that have been covered up, where the vehicle comes from and much more — it never gets personal. We've uncovered irreparable damage several times in the past, but other times our vehicle history checks draw a blank — and sometimes that's actually a good thing.

Second Hand — Not Second Best

Did you know that considerably more used cars are sold than new cars? We think this second-hand system is nothing short of fantastic. However, it goes without saying that it gives rise to different methods and tactics: Some sellers will disguise a car that's been in an accident under a fresh coat of paint, tamper with the odometer or conceal theft. This is one of the less appealing aspects of buying second hand. Our goal is to establish trusting relationships between buyers and sellers, since this is the best way to help customers make the right decision. Your new car should be reliable and make you feel safe, as well as make you feel like you haven't paid too much.

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